Rocket Espresso's refreshing take on home espresso just got a new look with the Appartamento Nera! Their much-loved compact machine gets a cutting-edge black powder coat case while maintaining its adorably outsized controls and side panel cutouts in copper or white finishes. Inside, you still get the Appartamento's 1.8-liter copper heat-exchange boiler for brewing and steaming coupled to a heated E61 group for boiler-to-spout temperature consistency. The Nera also includes quality of life features like sprung valves, an electronic water sensor, and an insulated steam wand; making it one of the best compact home espresso machines on the market.
Features
Black Powder Coat: The Nera's case is finished in a resilient black powder coat.
Heat Exchanger: The 1.8-liter HX boiler allows for simultaneous brewing and steaming.
E61 Group: Boiler-heated and backflushable, E61 groups offer reliable operation and more consistent brew temperature.
Compact Case: The Appartamento's compact 10"x17" footprint makes it one of the smallest prosumer machines on the market.
Manual Control: Brew and steam controls are all analog for hands-on brewing.
Three-Year Warranty: We're proud to offer three years of parts and labor support for every Rocket machine purchase.
Troubleshooting
Before bringing a machine in for repair, we will trouble shoot with you when appropriate.
When troubleshooting the issue over the phone, we ask that you are in front of the machine
and are able to perform basic actions.
If we are unable to resolve the issue over the phone, you will be provided information on how
to deliver the machine to our repair center.
Do not send your equipment to us for repair without contacting us first to diagnose and setup
an authorization. All equipment shipped without a valid authorization are subject to refusal at
our warehouse.
What's Covered?
The warranty covers parts and labor required to repair the machine and any mechanical or
electrical components (including, but not limited to, control boards, pumps, boilers, wiring,
brew groups, hoses or motors) from defect or failure under normal use conditions. The
warranty includes free return shipping to any location within the continental US. Customer
must pay to ship the machine to our repair center if necessary.
What isn't Covered?
Warranty troubleshooting and repair does not apply to the following:
Any defect arising from the misue of the machine, including but not limited to:
• Not properly refilling the boiler during brewing and steaming processes, resulting in
burnt out components
• Excess scale buildup from unfiltered or hard water
• Lack of regular thorough cleaning of the milk frothing components
• Lack of regular maintenance of the machines' brew head
• Damaged internal components from improper descaling
• Use of non-commercial/household equipment in a commercial environment.
Regular maintenance including, but not limited to:
• Descaling
• Thorough cleaning of the milk frothing components
• Back-flushing
Normal wear and tear on the machine, including but not limited to:
• Replacement of gaskets
• Scratches, dents or other surface marring of any components
Shipping to Alaska, Hawaii, APO/military addresses or outside of the US is not covered by
the warranty; in these cases, the customer is responsible for shipping costs in both
directions.
How Long Will it Take for a Warranty Repair?
Once we receive your machine in our repair center, we commit to repairing and
returning the machine to you within 30 business days.
